Olajumoke Onakoya

Customer Service & Operations Professional

49 stoffberg avenue brakpan, Brakpan, South Africa

About

Highly motivated and results-driven professional with a strong background in customer service, banking operations, and administrative support. Proven ability to foster positive client relationships, resolve complex inquiries efficiently, and enhance operational accuracy. Committed to contributing to a dynamic team environment through exceptional service delivery and continuous process improvement.

Work Experience

Customer Service Officer

United Bank For Africa, Nigeria

Feb 2021 - Jul 2024

Lagos, Lagos, NG

Managed comprehensive customer service operations, resolving inquiries and fostering positive client relationships to enhance service delivery and satisfaction.

  • Resolved an average of 50+ customer inquiries daily across phone, email, and in-person channels, maintaining a high satisfaction rate.
  • Cultivated strong client relationships by providing prompt and accurate information, leading to improved customer retention.
  • Streamlined communication processes to ensure swift resolution of complex issues, enhancing overall service efficiency.
  • Collaborated cross-functionally with internal departments to address specific client needs, ensuring holistic problem-solving.

Teller

United Bank For Africa, Nigeria

Dec 2019 - Jan 2021

Lagos, Lagos, NG

Executed daily banking transactions with high accuracy and efficiency, ensuring exceptional customer service and adherence to financial regulations.

  • Processed an average of 100+ cash and non-cash transactions daily with 100% accuracy, minimizing discrepancies and ensuring financial integrity.
  • Delivered exceptional customer service, consistently receiving positive feedback for professionalism and efficiency in a fast-paced environment.
  • Maintained strict adherence to all banking policies, procedures, and regulatory compliance standards, mitigating operational risks.
  • Collaborated effectively with a team of 5+ colleagues to achieve daily branch targets and enhance overall operational workflow.

Floor Desk Officer

British American Tobacco, Nigeria

Jan 2015 - Dec 2015

Lagos, Lagos, NG

Managed critical administrative functions, ensuring efficient record-keeping, data accuracy, and a secure operational environment.

  • Managed and maintained accurate records for over 500 files and databases, ensuring data integrity and quick retrieval for operational needs.
  • Accurately entered and processed high volumes of data into various software systems, improving data reliability and accessibility.
  • Coordinated the reception, sorting, and distribution of all incoming and outgoing packages for 30+ floor members, optimizing internal logistics.
  • Implemented and monitored security protocols, contributing to a safe and secure environment for all floor members and assets.

Education

Bsc.Statistics

Ajayi Crowther University, Oyo Nigeria

Nov 2021 - Nov 2023

Oyo, Oyo, Nigeria

Diploma in Statistics

Federal Polytechnic Ilaro, Ogun

Sep 2016 - Aug 2018

Ilaro, Ogun, NG

Languages

English

Skills

Administrative Support

  • Data Entry
  • Record Management
  • Database Administration
  • Office Coordination
  • Logistics Management

Communication

  • Interpersonal Skills
  • Verbal Communication
  • Written Communication
  • Active Listening
  • Client Engagement

Problem Solving

  • Problem Analysis
  • Issue Identification
  • Solution Implementation
  • Critical Thinking

Organizational Skills

  • Attention to Detail
  • Time Management
  • Workflow Optimization
  • Record Keeping
  • Multitasking

Teamwork & Collaboration

  • Cross-functional Collaboration
  • Team Leadership
  • Goal Achievement
  • Supportive Environment

Software Proficiency

  • CRM Software
  • Microsoft Office Suite
  • Data Management Systems
  • Basic Computer Skills

Adaptability

  • Fast-Paced Environment
  • Dynamic Work Settings
  • Learning Agility

Customer Service

  • Client Relationship Management (CRM)
  • Inquiry Resolution
  • Customer Support
  • Service Excellence
  • Conflict Resolution

Banking Operations

  • Cash Handling
  • Transaction Processing
  • Financial Accuracy
  • Compliance Adherence
  • Teller Operations

Interests

Hobbies

  • Reading
  • Traveling